# Intercom Referral Program Integration

Promote your referral program through Intercom messages and capture referrals from in-app conversations with customers.

## About Our Intercom Referral Integration

### Intercom

via Zapier

Promote your referral program through Intercom messages and capture referrals from in-app conversations with customers.

### What it does

[Share](https://docs.referralrock.com/docs/share/) | [Track](https://docs.referralrock.com/docs/track/) | [Enrich](https://docs.referralrock.com/docs/integrations-overview#data-enrichment)

### Category

Other

### Requirements

- Intercom account

### Documentation

[View Setup Guide](https://docs.referralrock.com/docs/intercom)

### Plans

Available with all Referral Rock plans

### Data Privacy

When using this integration, it's up to you to comply with applicable laws and regulations, as well as Referral Rock's [Terms of Service](https://referralrock.com/tos/) and [Privacy Policy](https://referralrock.com/privacy/).

Intercom is a chat automation platform that pairs beautifully with Referral Rock. Integrate with Intercom to automatically enroll members and add referral tracking to your website or app.

## How the Intercom Integration Works

1. ### Connect Intercom
   Link Referral Rock to your Intercom workspace. New contacts and leads sync automatically as they're captured in chat or forms.

2. ### Enroll contacts via chat messages
   Share referral links with customers through Intercom messages at the moment they're most engaged, during or right after a conversation.

3. ### Track referrals from Intercom events
   Referral Rock listens for Intercom events (form fills, chat completions) and attributes each one to the correct referring advocate.

4. ### Reward automatically
   When a referred contact converts, rewards issue automatically, no manual follow-up needed from your team.

### Automatically enroll customers as Members into Referral Rock

Continuous awareness is key to the success of any referral program. Re-engage with your contacts and get the word out about your referral program directly through chat.

### Set up a referral program with Intercom

Integrate with Intercom to add referral tracking to existing forms on your website or app.

- Capture referrals using your existing tools and systems for a faster setup and a consistent, on-brand experience.
- Track referrals at the customer destination of your choice: checkout pages, landing pages with lead capture forms, or any other form or page you want to drive to.
- Create a referral loop: Any email address that's tracked can be automatically sent an email invite to join the referral program.

### Setting up the Intercom integration with Referral Rock

Follow these step-by-step instructions to complete this integration with minimal dev resources. Tip: Concierge Onboarding services provide step-by-step guidance on integrating with your current tools and workflows.

## Intercom Referral Integration — FAQ

### How do I connect Intercom to Referral Rock?

Setup is covered step-by-step in our documentation. Every Referral Rock plan also includes dedicated onboarding support, and our team will walk you through the connection and make sure everything is working before you launch.

### Do I need technical skills to set up the Intercom integration?

No. Most integrations connect via OAuth or a simple API key, no code required. Concierge Onboarding is also available on all plans if you'd like hands-on expert guidance.

### What Referral Rock plan includes the Intercom integration?

The Intercom integration is available on all Referral Rock plans. [See our pricing page](https://referralrock.com/pricing/) for full details.

### Can I test the integration before my program goes live?

Yes. Referral Rock includes a test mode so you can verify the Intercom connection is working correctly before launching to your customers.

Need help setting up?

Every Referral Rock plan includes dedicated onboarding support. Our team will help you configure the Intercom integration and make sure everything is working perfectly. [View the setup guide →](https://docs.referralrock.com/docs/intercom)